You Reached Out Because Something Isn't Right. Here's What Happens Next.
What to Expect at Proactive Health & Wellness
Step One: Your Care Advocate Reaches Out
The first thing that happens after you submit your information is a phone call from one of our Care Advocates. This is not a scheduling line or an automated system. A real member of our team calls you directly to hear about your concerns, answer your questions, and begin understanding what brought you to us in the first place.
This step exists because the families who come to Proactive Health & Wellness often carry a lot of history with them. Some have spent months or years working through conventional healthcare channels without the answers or relief they were hoping for. Before we book a single appointment, we want to make sure we understand your situation and that you feel genuinely heard. The Care Advocate call is where that starts.
During this conversation, you can ask anything. There are no wrong questions. The goal is to make sure you feel confident about your next step before you ever walk through our door.
What Happens at Your First Appointment
Your Health History and Intake
Before any examination begins, our team takes a detailed health history. This goes deeper than a standard intake form. For pediatric patients, this conversation often covers pregnancy, birth history, developmental milestones, and the specific challenges that brought the family in. For prenatal patients, it includes the full arc of the pregnancy and what the expectant mother hopes to support through chiropractic care. For adult and family wellness patients, it covers lifestyle factors, stress patterns, and long-term health goals.
This intake process matters because neurologically-focused chiropractic care is built around understanding the root cause of what the nervous system is experiencing, not just addressing isolated symptoms.
The Neurological Assessment
Proactive Health & Wellness uses a neurologically-focused approach, which means the examination goes beyond spinal alignment to evaluate how the nervous system is functioning. Our team uses chiropractic neurological assessments to identify areas of interference that may be affecting how the brain and body communicate.
For pediatric patients, these assessments are adapted to be completely appropriate for the child’s age and developmental stage. Infant assessments are gentle and non-invasive. For children, the process is calm and paced to the child’s comfort level. Parents are present throughout.
For prenatal patients, the assessment is tailored to the changes that occur in the pelvis, spine, and surrounding structures during pregnancy. Every step is safe and appropriate for the stage of pregnancy.
Your Findings Review and Care Plan
After the examination, Dr. Reinhart and the team review the findings with you in detail. You will understand exactly what was found, what it means for your health or your child’s health, and what a care plan would look like going forward.
This is not a rushed conversation. Families dealing with complex or long-standing challenges often have a lot of questions at this stage, and we expect that. The findings review is your opportunity to understand the neurological basis for the care being recommended and to decide how you want to proceed.
Care plans at Proactive Health & Wellness are built around your specific findings, your health goals, and your family’s circumstances. There is no one-size-fits-all protocol. The frequency and duration of care recommended for a newborn with latching challenges will look very different from a care plan supporting a child with sensory processing challenges or an expectant mother in her third trimester.
What Neurologically-Focused Care Looks Like in Practice
The adjustments performed at Proactive Health & Wellness are designed to reduce interference in the nervous system, allowing the brain and body to communicate more effectively. This is what sets neurologically-focused chiropractic care apart from general musculoskeletal chiropractic.
For infants and newborns, adjustments use extremely light pressure, often no more than the pressure used to check the ripeness of a piece of fruit. There is no twisting, cracking, or forceful manipulation. The goal is to address tension or restriction in the spine and surrounding tissues that may have developed during pregnancy or birth.
For children, the techniques are similarly gentle and adapted to the child’s size, age, and comfort. Many children find the adjustment process calming. Sessions are typically brief, and the environment is designed to feel welcoming rather than clinical.
For prenatal patients, care focuses on supporting pelvic alignment and spinal balance throughout the stages of pregnancy. Many expectant mothers seek chiropractic support alongside their OB-GYN, midwife, or doula care as part of a comprehensive, drug-free approach to their pregnancy.
For adults and families, neurologically-focused adjustments support whole-body wellness by addressing spinal patterns that affect the nervous system over time.
What to Bring and How to Prepare
Coming prepared helps us make the most of your first visit.
If you are bringing a child, bring any relevant health history, prior evaluations, or records from other healthcare providers if you have them. These are not required, but they give our team helpful context. Dress your child in comfortable, flexible clothing.
If you are pregnant, let the Care Advocate know your due date and your current trimester during the initial call so the team can prepare appropriately for your visit.
For all first visits, plan to arrive a few minutes early to complete any remaining paperwork. Your first appointment will take longer than a follow-up visit, so allow enough time in your schedule and avoid booking something immediately after.
Bring your questions. Seriously. The families who get the most out of their first visit are the ones who come ready to talk through what they have experienced and what they are hoping for.
What Makes a Proactive Visit Different from a General Chiropractic Office
Most chiropractic offices focus primarily on musculoskeletal pain and spinal alignment for adults. Proactive Health & Wellness was built with a different purpose. The practice is specifically structured around the nervous system and around the families who need a higher level of specialized care, from newborns through complex pediatric cases, through pregnancy and the postnatal period, and into family wellness for all ages.
The Care Advocate model itself is a meaningful difference. Rather than walking into a waiting room and being handed a clipboard, your care experience begins with a direct conversation. The team wants to understand what you have been through before you arrive.
Our patients frequently include families who have already explored conventional options and are looking for a different path. The “toughest of cases” are not an exception here. They are the patients our team is built to serve.
Frequently Asked Questions About Your First Visit
What should I expect during the Care Advocate call before my first appointment?
Is chiropractic care safe for newborns and infants?
How long will my first visit take?
Do I need to bring medical records or prior evaluations?
What is the difference between neurologically-focused chiropractic care and general chiropractic care?
Can my whole family be seen at Proactive Health & Wellness?
What if I am not sure whether chiropractic care can help my child's specific situation?
"Amazing experience. It wasn’t just a quick 5 minute adjustment and your on your way. They took time to do scans and talk history. All of this was followed my an adjustment that I can say has me feeling great. Being 31 weeks pregnant, this is exactly what I was looking for! Highly recommended for everyone, especially pregnant women, moms, and children."
- Ariyanna S.
Proactive Health & Wellness
Success Stories
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Contact us today to address your concerns, answer your questions, and start your family’s healing journey!