Our Cancellation Policy
At Proactive Health & Wellness, we strive to provide the best care possible to all our patients. To ensure that everyone has access to timely and consistent care, we have implemented the following Cancellation and No-Show Policy. We ask that all new and existing patients review and agree to this policy before their first appointment.
- Cancellation Notice: We understand that schedules can change, and sometimes cancellations are necessary. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. This allows us to accommodate other patients who may need an appointment.
- No-Show Policy: A “no-show” occurs when a patient misses their scheduled appointment without providing prior notice. Failing to show up for an appointment without proper communication prevents us from offering that time to another patient in need of care.
- Same-Day Cancellations: Cancellations made on the same day as your scheduled appointment are considered “same-day cancellations” and are treated as a no-show.
If you arrive more than 10 minutes late for your scheduled appointment time, we may need to reschedule your appointment to ensure that we stay on time for other patients. Depending on availability, we may be able to see you with a shorter appointment duration or ask you to wait until a time slot becomes available.
This policy will take effect on October 1st, 2024.
Beginning on October 1st, any no-shows or same-day cancellations will incur a $25 fee. This fee is not covered by insurance and will be billed directly to you.
We appreciate your understanding and cooperation with this policy, which helps us to provide better service to all of our patients.